How Your Compassion Helps Patients Get Back on Their Feet

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José did something special for his 50th birthday last month. He stood on his own for the first time in months.

The small businessman owns a landscaping business in the Phoenix area. In January, a cactus needle punctured José’s boot and lodged in his right foot.

He tried to care for the wound himself. But after a few days, José saw the foot was infected. Emergency room doctors discovered he had gangrene and were forced to amputate all of the toes on his foot.

José says his faith — and kind donations to FSL — kept him going. “My whole life changed in one day and I didn’t know what to do. But with God’s help, all things are possible.”

During his stay at St. Joseph’s hospital, José was introduced to FSL’s ACTIVATE team, a group of dedicated patient care advocates who ease the transition from hospital to home. Through a vast network of community resources and dedicated 1:1 care, FSL has reduced hospital readmission rates to under 5% for over 1,000 patients annually.

Your support for FSL allowed Mandy, José’s patient care advocate, to secure his insurance through AHCCCS, Arizona’s Medicare program. That paid for months of antibiotics, physical therapy, and rehabilitation.

Mandy brought a donated walker from FSL’s Kindness Closet to his home and helped transport him to follow-up appointments. She also connected José to community groups that assisted with rent, utilities, and food.

By June, Mandy could hear more hope in José’s voice when they spoke by phone. He could drive short distances and do some light administrative work for his business.

José finally had some income coming in. But it wasn’t going to be enough to sustain him and buy the custom-made orthopedic shoe he needed to stand. Once again, you showed your compassion and supplied the shoe in time for José’s birthday.

“I am grateful for the support Mandy and FSL’s donors gave me. May God bless them.”

What is FSL ACTIVATE?

At FSL, we believe in the power of compassion, community, and comprehensive care. That’s why the ACTIVATE program is dedicated to making a positive impact in the lives of individuals transitioning from hospital to home. ACTIVATE aims to not only improve the discharge process but also to prevent hospital readmission by addressing the unique needs of each patient and fostering long-term stability through a broad network of essential community services.

Our overarching goal is to prevent hospital readmissions by placing the focus on the whole person. We are committed to providing the support needed for patients to follow their prescribed care plans and actively engage in preventive measures. Through the dedication of ACTIVATE’s patient advocates, hospital readmission is down to as low as 2%.

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Lovette, FSL's Intake Coordinator, says there’s a special need for walkers right now.

What do our ACTIVATE clients have to say?

  • “A client needed medicine that would have cost her $4,000 a month, but her insurance denied coverage. I linked her to a wholesale pharmacy offering the same medication for $80 a month. Now, she can live independently, and her caregiver, one of her daughters, is able to return to work.” – FSL Patient Care Advocate

  • “I appreciate everything you did for me. I finally landed a job at Honeywell and start on Tuesday!” — Patient who received help with job hunting, health insurance, and substance abuse therapy

  • “Karla is so thankful! Her husband’s patient care advocate supplied him with a wheelchair and bedside commode, as well as help applying to enter the Arizona Long Term Care System.” – FSL Patient Care Advocate

How You Can Help Reduce Hospital Readmissions:

  1. Learn More About ACTIVATE: When a patient transitions from a hospital back into their home, it’s often a stressful period as many patients are re-hospitalized within 30 days. We aim to make the transition smoother with our ACTIVATE program. Learn more about how we decrease readmission.
  2. Donate Funds: A gift of $60 sponsors a walker to help someone like José move on their own. Please help someone heal today. Your caring gift to FSL is Arizona tax-credit-eligible or tax-deductible. Make a generous gift today.
  3. Donate Supplies: Do you have gently used medical supplies cluttering your home? Donate it to our Kindness Closet to help folks in need of everything from blood pressure monitors to wheelchairs. Give medical supplies.

About FSL

Established in 1974, FSL is dedicated to providing integrated, customized care for those who need it in the Phoenix area. We offer a wide range of home- and community-based services, including:

These services are designed to enable Arizonans of all ages to live happier, healthier, more independent lives. So, if you or someone you know is struggling to have their needs met, don’t hesitate to contact us and find out how we can help you. And if you’re looking to give back, consider donating or volunteering your time to our mission. We can’t wait to work with you!

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